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Refund Policy

Understand our refund and cancellation policy for subscription plans and credit packs.

Overview

At DoctorParcha, we strive to ensure complete satisfaction with our platform. This Refund Policy outlines the conditions under which refunds are granted for subscription plans and credit pack purchases. Please read this policy carefully before making a purchase.

All prices displayed on our platform are inclusive of 18% GST (CGST 9% + SGST 9%) as applicable under Indian tax law. Payments are processed securely through Razorpay.

Subscription Plans

Monthly Plans

  1. If you experience a technical failure that prevents access to the platform within the first 7 days of a new subscription and we are unable to resolve it, you are eligible for a full refund.
  2. Cancellations made after 7 days of the billing cycle are not eligible for a prorated refund. Your plan will remain active until the end of the current billing period.
  3. Downgrading or switching plans mid-cycle does not entitle you to a partial refund of the difference.

Annual Plans

  1. For yearly plans, a full refund is available within 14 days of purchase, provided the account has made fewer than 10 prescription credits in that period.
  2. After 14 days, no refund will be issued for the remaining unused period of the annual subscription.

Trial / Promotional Plans

  1. Plans activated under a free trial or promotional offer are not eligible for any monetary refund.

Credit Packs

  1. Credit packs are non-refundable once purchased, as they are delivered instantly to your account.
  2. If credits are not received in your account due to a payment processing error, please contact support within 48 hours. We will investigate and credit your account or issue a refund as appropriate.
  3. Unused credits remain valid for use as long as your clinic account is active. Credits are not forfeited upon plan changes.

Eligible Refund Scenarios

Refunds may be considered in the following situations:

  1. Duplicate payment made for the same plan or credit pack due to a technical error
  2. Payment deducted but subscription or credits not activated within 24 hours
  3. Platform unavailability exceeding 72 consecutive hours (beyond scheduled maintenance) during a paid billing period
  4. Unauthorized transaction reported and verified by Razorpay

Non-Refundable Situations

  1. Change of mind after successful activation
  2. Partial use of the subscription period or credits
  3. Account suspended due to violation of our Terms & Conditions
  4. Failure to use the platform during the subscription period
  5. Upgrades or add-on purchases made voluntarily

How to Request a Refund

To initiate a refund request, follow these steps:

  1. Email us at support@drparcha.com with the subject line: "Refund Request – [Your Clinic Name]"
  2. Include your registered email address, order/invoice number, and reason for the refund request
  3. Our team will review your request within 3 business days
  4. If approved, the refund will be processed to your original payment method within 5–10 business days

Refund Processing

  1. Approved refunds are credited to the original payment source (UPI, bank account, or credit/debit card)
  2. Razorpay may take 5–10 business days to process the credit, depending on your bank or payment provider
  3. Refund amounts are exclusive of any bank charges or gateway fees incurred during the original transaction
  4. GST paid on the original invoice will also be refunded in full for eligible refund cases

Disputes

If you believe you have been charged incorrectly or your refund request has been unfairly denied, please escalate to support@drparcha.com with full details. We are committed to resolving all disputes fairly and promptly.

Contact

  1. Email: support@drparcha.com
  2. Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
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